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This *&^%$#@! POS tablet - The online computery journal thingy of a turtle

Dec. 6th, 2009

03:21 pm - This *&^%$#@! POS tablet

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AAAAAAARGH.

This Wacom tablet I bought ONE YEAR AGO is crapping out on me! Ever since I bought it, it's had a problem: when I use the stylus, the tablet occasionally thinks that I double-clicked or right-clicked when I in fact did not. This problem happens just rarely enough to keep the tablet useful, but just often enough that I dread picking up the stylus every time.

Now, in the last few days, it's developed another problem: when I click the mouse (the wireless mouse that came with the tablet and works through it), it occasionally thinks I double-clicked when (you guessed it) I did NOT! This is happening often enough to seriously disrupt my workflow and make me want to throw something across the room.

I'm currently using my old Logitech mouse again (which has no scroll wheel, awwww!) Guess I'll have to buy a new digital drawing tablet. Any recommendations?

Comments:

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From:orv
Date:December 6th, 2009 10:15 pm (UTC)
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If it's an Intuos, it's probably still under warranty. Maybe you ought to ask Wacom to step up and fix it?
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From:kinkyturtle
Date:December 7th, 2009 12:46 am (UTC)
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Will they demand any paperwork? I have no idea where the warranty or receipt might be by now.
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From:orv
Date:December 7th, 2009 02:14 am (UTC)
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Dunno! But it's worth a shot. Some companies will just go by the manufacture date (which is usually coded in the serial number) if you don't have a receipt. I have no direct experience with Wacom so I can't say how they handle it.
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From:nefaria
Date:December 7th, 2009 12:39 am (UTC)
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My work laptop has a setting where I can disable the clicks and double-clicks caused by the mouse rectangle, maybe check and see if the tablet has that option for the stylus?
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From:kinkyturtle
Date:December 7th, 2009 01:12 am (UTC)
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I don't want to do that, because I sometimes use those buttons on the stylus. This is not, as far as I can tell, a case of my finger accidentally hitting the buttons, it's a case of something being screwed up and not working right and glitching.
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From:frameacloud
Date:December 7th, 2009 02:26 am (UTC)
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I had that exact same glitch with mine! The very same one, at least in terms of symptoms. It's a software problem, the hardware is still fine. It was like that when I first installed it, and then I eventually fixed it. Did you update some drivers? That might be what changed for you just recently. See if you can reset your computer to back before you downloaded an update to the Wacom drivers, and see whether that fixes the problem.

Hang on a bit, I need to dig through my records and find out how it was that I fixed that glitch. I'm pretty sure it was an incompatible driver hanging around in there... like, from an earlier model Wacom that I'd also tried to install on this computer, and the two kinds of Wacom didn't like each other, I think it was. It was a while back.
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From:frameacloud
Date:December 7th, 2009 03:38 am (UTC)
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Continuing from my earlier comment...

I'm looking back at my notes. The notes talk about having had the glitch when I first had the Wacom (the glitch where any click may register as a double-click), but I don't see anywhere that says how I fixed it, and I don't remember how, either... but I believe that I did fix it at some point, because otherwise I would still be very aware of such an annoying problem. It's probably just missing because I wasn't taking very good notes back then... it was after that that I started maintaining a document where I would keep track of all the glitches, fixes, troubleshooting, and system specs. The notes do say that I had uninstalled the drivers for the previous Wacom, so it wasn't a conflict there.

The notes also say that a similar glitch appeared after a Windows Update on July 16th, 2009, in which the left click sometimes registers, and sometimes does not. I had tried to fix the problem by reverting to a time before the Windows Update (and disabling automatic Windows Updates for a while, so that I would have time to observe whether it was gone) but that didn't make it go away. Then I uninstalled a bunch of programs to see if they were making the conflict, but the problem lingered on. Around August 12th, 2009, the problem just plain disappeared, apropos of nothing. So then I re-enabled automatic Windows Updates after that. Later on, Windows Update did include a Wacom driver, but they published it in October, *after* the problem had come and gone. (Huh. Or maybe they published it in May... the way I wrote my notes, I could have transposed the dates. Maybe it was released in May and then revised in October, fixing a glitch that their patch had introduced? But that wouldn't explain why the glitch disappeared in August.)

So... *shrugs* Sorry about that. I've had the same glitch as you, and I'd spent hours and hours troubleshooting it for myself, but it looks like I still have no clue about how it was fixed. :/
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From:kinkyturtle
Date:December 7th, 2009 03:40 am (UTC)
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Oh. Well, I suppose I'll see what I can figure out.
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From:kinkyturtle
Date:December 7th, 2009 03:39 am (UTC)
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I haven't touched the drivers... but I did have an older Wacom on this computer before this one.

I would love to know how you fixed it!
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From:wbwolf
Date:December 7th, 2009 06:23 am (UTC)
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It might not be a bad idea, then, to completely clear out the drivers and do an update with the latest drivers. You'd be surprised how many issues that can clear up, especially since it sounds like it might be more on the software side.
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