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Home again but no internet - The online computery journal thingy of a turtle

Oct. 1st, 2008

10:28 am - Home again but no internet

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Logged on right now at the cafe at Borders in the Galleria. Still no internet at home, obviously.

So let's see... Saturday evening, the power finally came on at home, so I packed up and left Glenn's. When I got home, I discovered that the cable and internet were both down. So, I moved from a house with lights, A/C, internet and TV to a house with lights and A/C but not the other two things. Not really an improvement.

Last night, the cable finally came back on, which is good as it means I'll be able to watch Mythbusters tonight; I won't have to miss it or go back to Glenn's and surprise-impose on his hospitality again.

But the internet's still not working. I tried unplugging the modem and router and shutting down the computer, and powering them all back up. The "ready" and "sync" lights on the modem came on, and the "recv" light is blinking, but the "enet" and "send" lights remain dark. However, we did figure out why the speakers keep making that clicking noise; it's caused by the router's wireless signal somehow.

Mom tried calling Comcast, but as it was after business hours, she couldn't talk to a person. But she got to the part where they'll send a refresh signal to the modem, and opted for that. She told me it would take about 20 minutes to work. Sadly, 20 minutes later, it hadn't worked.

So here I am at the cafe at Borders again. Unfortunately, the hurricane charity period is over, and the wi-fi here is no longer free; it's $9.99 for a day pass, which fortunately I can afford. But I guess my next step is to stay at home during the day someday and talk to tech support. The problem may be something they'll have to send a technician out to the house to fix.

The snag there is that my mom is very busy this week dealing with all the financial and legal rigmarole following the death of my dad, which she had to put off while we lost power after the storm. And I have to help her. So I may not even be able to try to fix anything until sometime next week.

This sucks. I WANT MY INTERNET BACK, DAMMIT.

Comments:

[User Picture]
From:zorinlynx
Date:October 1st, 2008 03:52 pm (UTC)
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"enet" and "send" lights being out sounds like a local problem.

Check the ethernet cable between the modem and your router or computer. Make sure it's well seated on both ends. Replace it if that doesn't help.

If you have a separate router, try unplugging it and plugging it back in. Check for any "error" lights that may be lit up.
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[User Picture]
From:shockwave77598
Date:October 1st, 2008 04:02 pm (UTC)
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Enet is the Ethernet light. You have a disconnection between the router and your modem - that's why the light is out. And with no connection to your router, there will be no traffic to SEND.
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[User Picture]
From:kinkyturtle
Date:October 1st, 2008 07:08 pm (UTC)
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Hmm. I'll have to check that.
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From:yakko
Date:October 1st, 2008 08:33 pm (UTC)
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The Ethernet light being out is usually a local issue, but not always.

(in my case, I verified the USB part would get me online, but that bit was Windows-only in 2004, so I couldn't use it and NEEDED the ethernet part to work. I eliminated local issues as the cause of the dead ethernet light before picking up the phone.)
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[User Picture]
From:kinkyturtle
Date:October 1st, 2008 10:16 pm (UTC)
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Guess what! I'd unplugged the modem from the router, hoping that if lightning fried the modem it wouldn't also fry the router, and totally forgot to plug it back in... until now!

Thanks!
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[User Picture]
From:errickfoxy
Date:October 1st, 2008 04:29 pm (UTC)
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That annoys me about Comcast. Well, a lot of things annoy me about Comcast, but the other day when I was calling Comcast to try and talk to a Real Live Person, the Robot Lady told me I had to call within business hours, but as soon as I hung up the TV showed a Comcast commercial touting their "24/7 local call centers", which was a kick in the balls.
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[User Picture]
From:orv
Date:October 1st, 2008 04:31 pm (UTC)
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The reason I gave up on Comcast for Internet service is my connection repeatedly went down on weekends, and there was never anyone around on the weekend who could do anything about it.
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From:kinkyturtle
Date:October 1st, 2008 06:38 pm (UTC)
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We didn't choose Comcast. We were Roadrunner customers until Comcast bought them up in Houston.
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[User Picture]
From:kinkyturtle
Date:October 2nd, 2008 01:07 am (UTC)
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I definitely don't.
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